AI Chatbot & AI Agent Development
Most chatbots frustrate customers with robotic, useless answers. We build assistants that answer from your business data (your products and policies) in your brand voice. Available 24/7 through chat, they handle real conversations like a knowledgeable team member would. When a conversation needs action, we build AI agents that book appointments, update your CRM, or draft replies a person approves before anything is sent.
Quick Scope
- Delivery Window
- 2-5 weeks for a support bot; 6-8 weeks when knowledge ingestion, human handoff, and analytics are deeper.
- Starting Scope
- Start with your top customer questions, one or two channels, clear escalation rules, and a target for how many questions the bot resolves without your team.
- Deliverables
- Knowledge base ingestionConversation scriptsHuman handoff rules
Ask the demo bot
Tap a question to see how a bot that answers from your documents responds.
What's included
Deliverables
- Knowledge base ingestion
- Conversation scripts
- Human handoff rules
- Conversation log
- Analytics dashboard
Typical Phases
Discovery
1-2 weeks to collect FAQs, policies, channels, and escalation rules.
Prototype
2-4 weeks to test answers, tone, and handoff behavior.
MVP
4-8 weeks for launch channels, monitoring, and analytics.
Maintenance
Monthly knowledge updates and answer reviews.
Why Most Chatbots Make Things Worse
Most chatbots run on template scripts that don't know your products, so customers give up and message your team instead.
AI That Actually Knows Your Business
We build AI assistants that answer from your data: your product catalog, your FAQ, your policies, your pricing, even your brand's tone of voice. When a customer asks a question, they get an accurate, helpful answer that sounds like it came from your best team member, not a robot reading a script.
What You Get
Customer Service Bot
Handles product inquiries, order status checks, return requests, and FAQ accurately, instantly, 24/7. Customers get real answers, not "I didn't understand that, please rephrase."
Internal Knowledge Bot
Your team's instant reference guide. Staff can ask about company policies, product specs, procedures, or pricing and get accurate answers in seconds instead of searching through documents.
Multi-Channel Deployment
One AI brain, deployed everywhere your customers are: website chat, WhatsApp, Instagram DM, Facebook Messenger. Consistent, accurate answers across every channel.
Human Escalation
The bot knows its limits. When a conversation needs human judgment, whether complaints, complex issues, or high-value opportunities, it transfers to the right team member with full context.
Analytics Dashboard
See what customers are asking, where the bot succeeds, and where it needs improvement. Identify trending issues, knowledge gaps, and opportunities to improve your product or service.
Our assistants answer from your business documents using retrieval-augmented generation (RAG), so each answer is grounded in your actual documentation.
Technology Stack
- Large Language Models (GPT-4 / Claude)
- Retrieval-Augmented Generation (RAG)
- Vector databases (Pinecone / Weaviate)
- WebSocket real-time communication
- Multi-channel deployment SDKs
Architecture
- RAG pipeline grounds each response in your business documentation and can show the source document
- Conversation memory with context windowing handles multi-turn dialogues naturally, just like a human would
- Intent classification layer routes queries to specialized handlers for FAQ, booking, support, and escalation
- A/B testing framework lets you compare different response strategies and continuously optimize performance
Security & Compliance
- Conversation data is not used to train models under the API terms we deploy with
- Configurable data retention policies, so you choose how long conversation history is stored
Integration
- Website chat widget with customizable appearance, behavior, and placement options
- WhatsApp Business API, Instagram DM, and Facebook Messenger native integrations
- CRM integration (Salesforce, HubSpot) for automatic contact creation and interaction logging
- Telegram bot and email handoff so unresolved chats reach your team without losing conversation history
How It Works
Knowledge Gathering
We collect and organize your business data, including FAQs, product info, policies, and past support conversations, so the AI has everything it needs to answer accurately.
Knowledge Base Setup
We load your documents into the knowledge base, set the tone to match your brand voice, and define escalation rules for edge cases.
Channel Integration
We deploy the bot across your chosen channels (website, WhatsApp, Instagram, Messenger) and integrate it with your existing tools (CRM, ticketing system, calendar).
Monitor & Refine
We monitor conversations, identify areas for improvement, and continuously update the AI's knowledge base as your business evolves.
The Outcome
Your customers get instant, helpful responses around the clock. Your team gets fewer repetitive questions and can focus on complex issues that truly need a human touch.
Your customers get instant, accurate help whenever they need it. Your team focuses on complex issues that actually require human expertise. And your business scales its support capacity without scaling headcount.
Who this fits
E-Commerce & Retail
Product recommendations, order tracking, return processing, and pre-purchase questions handled instantly, turning browsers into buyers and reducing cart abandonment.
Healthcare & Clinics
Appointment scheduling, symptom pre-screening, insurance inquiries, and post-visit follow-ups that reduce front-desk workload while improving patient experience.
Professional Services
Client intake, appointment booking, document requests, and billing inquiries handled automatically so your professionals spend more time on billable work.
Common questions before starting a project
It is set up to answer only from your documents using retrieval-augmented generation, can show which document an answer came from, and hands off to a human when confidence is low.
Yes. WhatsApp Business API is supported; the same bot also runs on your website and Instagram DM with consistent answers.
It transfers the conversation to your team with the full chat history attached, so the customer does not have to explain the issue again. Handoff rules are designed with you before launch.
Update the source document and the bot updates with it. Monthly reviews of unanswered questions show exactly which documents to improve.
Free Workflow Audit
Find the bottleneck. Then fix that one first.
In 30 minutes we'll map your most expensive workflow bottlenecks and give you a phased build estimate that's yours to keep, whoever you build with.